DEFINITIONS OF TERMS USED
1. In these terms, the words or phrases below will have the following meanings:-
a) You, your – the customer who asks us to provide a delivery service, including any employee, agent or subcontractor acting on your behalf.
b) We, our, us – refers to Globemasters Logistics
c) Consignment – any item or items we carry for you from one address to another, including any packaging.
d) Dangerous goods – anything you may ask us to deliver that could put the health and safety of other people at risk. This includes (but is not restricted to) explosives, radioactive material, and items requiring specialist treatment or handling during transportation.
e) Proof of delivery – a signature or picture obtained acknowledging that the consignment has been received.
f) Fees - any fee listed in our terms shall be deemed as our fees.
GENERAL POINTS
2. These are the terms under which we trade with you and they override any previous agreement between us. They cannot be changed or varied unless one of our directors agrees in writing. These terms will also override any terms or conditions you may seek to impose on your suppliers from time to time.
3. We reserve the right at our absolute discretion to:-
a) Subcontract any part or parts of a delivery by employing the services of any other person, firm or company who shall also have the power to subcontract.
b) Refuse to accept any consignment or part thereof for delivery.
c) Refuse to accept dangerous goods for delivery.
4. When you ask us to make a delivery on your behalf, you will be deemed to have accepted these terms.
5. Our liability to you is limited, and explained in detail below.
6. These terms are intended to be reasonable to both of us, and if any part of them should prove to be unenforceable or void at law, then it will not affect the rest.
7. If, for any reason, either of us chooses not to exercise any rights contained in these terms, then that will be regarded as a waiver of those rights for the future.
8. Trinidad and Tobago law governs this agreement between you and us, and any dispute will be dealt with in the Trinidad and Tobago courts.
OUR FEES
9. A standard delivery charge from a Trinidad address to a Trinidad address is $40.00TTD per package.
10. An expedited same-day delivery (if you have a time sensitive delivery) from a Trinidad address to a Trinidad address will incur a cost of $100.00TTD per package.
11. A standard delivery charge from a Trinidad address to a Tobago address is $60.00TTD per package. Note that the fee is delivery to our third-party office located in Scarborough, Tobago only. Further locations in Tobago will incur additional fees.
12. Deliveries attempted and failed due to the consignee not accepting the package or does not respond when our courier is at location will incur a fee of $40.00TTD. If this package is to be returned to you, an additional fee of $5.00TTD will be charged.
13. We accept payment on your behalf from the consignee (Trinidad only), at the following rates;
1. Cash - Free
2. Linx Visa Debit Card - Free
3. Visa Debit Card - 4% Surcharge of total
4. Credit Card - 4% Surcharge of total
14. Returns will incur a cost of $5.00TTD per package.
15. Re-packaging of consignment due to faulty, unsecured packaging will incur a fee starting at $10.00TTD per package, this will be discussed with you prior to repackaging.
16. We will reimburse any funds collected to your bank account the next business day via bank transfer. We will not be held liable for any funds that has not reached your account due to incorrect information provided.
OUR RIGHTS AND OBLIGATIONS
17. We may refuse to accept a consignment for delivery, or any part of it. We may also inspect a consignment if we believe that these terms may have been breached (for example, to check for dangerous goods).
18. We can use any method or route to deliver your consignment, including using subcontractors or agents. Your rights will not be affected where subcontractors are used by us. No subcontractor or agent shall be under any greater liability to you than we are, and we enter into this agreement with you on the basis that they are entitled to the limits of liability contained in these terms.
19. While our couriers work very hard to ensure that they make their deliveries as quickly as they can, due to external variables such as traffic conditions, weather, how many packages a courier has to deliver in that area and many other variables that cannot be readily predicted, we are unable to deliver packages for a specific time. We do strive to ensure that our packages are delivered within the business day stipulated. We will not be liable for any loss or expenses you may suffer if the consignment is not delivered on a time you have told the consignee.
20. We will take all reasonable steps to obtain a proof of delivery at the time of delivery, and that proof of delivery will be conclusive evidence that the consignment was delivered complete and in good order. We will not be liable for any loss or mis-delivery where delivery has been made in good faith to a person claiming to be the consignee, or an employee, subcontractor or agent of the consignee.
21. We will make one attempt to deliver your consignment, but if we cannot do so, we will have the option to either make a second attempt, or deliver to an alternative address provided by you, or return the consignment to you. Either of these alternatives will be at your cost, but we will contact you first to agree the best option. If we still cannot deliver your consignment we will contact you for further instructions.
22. If the consignment still cannot be delivered to the consignee, it will be returned to you at our convenience and at a current return fee as stated above.
23. Where we are required to sign to acknowledge collection of your consignment, then that signature will not be regarded as evidence of the condition of the goods. If we are kept waiting or loading longer than 15 minutes at either the collection address or delivery address, we may charge you an additional amount.
24. We will not be liable for any consequential or economic loss or damage suffered by you or any third party. Our liability is strictly limited to the cost of replacement of, or repair to, the goods sent in the consignment, subject to limits and conditions given below.
25. We will not be liable for any loss or damage to the consignment, or any delay or misdelivery if the cause was any of the following:-
a) War, terrorism, riot, strike, lockout or any similar action.
b) Natural disasters (e.g. floods), poor or extreme weather conditions.
c) The consignment being seized or detained by any public authority.
d) Incorrect or insufficient address given on the consignment note. This includes any omission or ambiguity of information provided by you.
e) Incorrect or insufficient packaging of the consignment.
f) Natural wastage of a perishable or fragile consignment.
g) Traffic congestion or delay.
h) Any other event reasonable beyond our control.
26. If the loss or damage is our fault, then our liability to you is limited as follows:-
a) Up to the value of $300TTD or the value of the consignment, whichever comes first, the value of which is taken from your supplier invoice only.
27. We will not be liable for any loss or damage to any consignment that cannot be carried within lockable equipment normally provided on the vehicle. For example, if you order a delivery and your consignment is too big to fit in its carrying equipment, we may be able to carry it (providing it is safe to do so), but will not be liable for any loss or damage to that consignment.
28. There are certain items we cannot accept liability for on any of our services. These include cash, notes, money orders, vouchers, credit cards, stamps, deeds, passports, tickets, travellers cheques, jewellery, precious stones, watches, phones, precious metals, works of art, antiques, china, glass, living creatures and any other similar valuable articles.
29. If we are to consider any claim for loss or damage to the consignment, you must notify us in writing within 7 days of delivery for any shortage or damage, and within 14 days for any loss. We will be entitled to ask you for written evidence to establish the value of the loss or damage (for example, a copy invoice from supplier). We may also ask you to obtain an estimate for repair if appropriate.
30. From time to time, we may incur additional expenses in the course of delivering your consignments. These may be tolls, parking charges, or similar items. If we incur any such expenses, we will invoice them to you with normal delivery charges.
31. We may change our charges or these terms from time to time, but if we do we will give you advance notice.
32. We may check weight of some of your consignments, or establish the weight. You are allowed up to 9kg/20lbs per consignment.
YOUR RIGHTS AND OBLIGATIONS
33. Before asking us to deliver a consignment, you must make sure of the following:-
a) If you are not the owner of the goods, you have the owner’s permission to enter into this agreement and ask us to make a delivery.
b) The goods in the consignment are not illegal/dangerous goods and do not present any health or safety risks, and the handling or possession of them is not a criminal offence, nor breaches any relevant statute or regulation.
c) The consignment is properly addressed and packaged. Addresses should be in full and properly marked; including house/LP #, street name, and location, eg. LP251, Angel Avenue, Cyprus Village, Point Fortin. Packaging of consignments should be in a sealed package, to ensure safety of your order, we shall hold no responsibility for items lost/broken from a package which was not sealed or packed properly.
If, in our opinion, the packaging is not sufficient, we may either refuse to deliver it, or may repack it to the required standard. A reasonable charge will be made to you for any such repackaging.
d) You have made any necessary insurance arrangements (with a third party) to provide the level of cover required, having regard to these items.
34. You will raise any query you may have on our invoice within 21 days of the invoice date. After that time, you will be deemed to have accepted our invoice as correct.
35. If you are in breach of any of these terms, you will be liable for any loss or expenses suffered by us as a result.
36. Unless we are shown to be at fault, you will indemnify us for any claims or losses arising from our delivering consignments for you.
37. If you make a claim for damage to your consignment, you will keep (or arrange to keep) that consignment and all its packaging in a safe place and to one side in case we, or our loss adjusters, need to make inspection in the course of an investigation.
